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Shopify Support

Q: How can I contact a member of your team?

A: Email us at support@youneeq.ca

Q: Can you explain your billing model? How much am I going to get charged?

A: We use a 30 day billing cycle, similar to Shopify. Your first 30 days are guaranteed free as part of our free trial. After that we charge you a 2% commission on all sales made through the YQ panel, but only if we made you more than $250 during that 30 day cycle. If we make you more than $250 during one cycle and less than $250 during the next cycle you won’t be charged for the 2nd one. Effectively this means your bill will be either $0 or $5 and up (2% of $250 is $5). You can check the in-app Dashboard to see how much we’ve made you so far this month and what your current bill is. We recommend keeping a close eye on this during your free trial so you have a good idea what your first bill will be like. We’ll send you an email at the end of your free trial with a breakdown of what your bill would have been.

Q: I’ve changed my shop theme, how do I update the way my recommendations look?

A: Go back to the recommendation settings page in the app. It will detect that you’ve changed your theme and pop-up asking if you’d like to update the styles.

Q: I messed up my recommendations settings, please help!

A: Try resetting them to default. We know it can wipe some of your settings you might like to keep but it should clear up any breaking changes. If this isn’t an option disable recommendations on your site and then contact us at support@youneeq.ca

  1. Install our app via the Shopify App Store (you’ve probably already done this, but if you haven’t it’s an important step)
  2. Accept the charges (If you have any questions about them let us know at support@youneeq.ca and we’ll be happy to help.)
  3. Go to the Recommendation Settings Page
  4. You’ll get a popup asking if you want the app to match your shops styles. Click “Yes”. (If you’re using a custom theme or you don’t like the look of the preview panel, disable your recommendations and contact us at support@youneeq.ca for help)
  5. Open the General configuration drop down.
  6. Select “Yes” on Enable Recommendations and Use Default Styles
  7. Pick the number of products you’d like to be recommended in each panel (we suggest 4 or 6 to start with)
  8. Click the “Save” button.
  9. Don’t worry about the Advanced Configuration tab.
  10. You’re done! We’ll be making behavioural recommendations on the bottom of your home, catalog, product and cart pages and you’ll be able to see some stats about your site in the in-app dashboard!

Our in-app dashboard contains real-time stats about your shop. It’s split into two sections, Live Look and Summary Stats. You can see the YQ generated revenue so far this month and if you’re over the $250 threshold, what your bill would be.

An important note: The dashboard can only track data from pages our scripts are running on. If you don’t have recommendations enabled on any pages you won’t see any data. If you just want the dashboard and don’t want any recommendations you can set the desired # of recommendations to 0 and you should still get tracking.

Live Look:
  • Provides a look at what people on your site are doing at this moment. You can adjust the timeframe from 5 minutes to 10 minutes, 1 hour, 2 hours or 12 hours to get a larger selection of data.
  • Behind the scenes we analyze your site traffic to determine what average traffic levels on your site are. We use these to mark certain products as “Hot” or “Above Average” within the selected timeframe. We’ll be expanding that functionality to take into account sales, but for now it’s all based on pageviews. During the first couple of weeks it won’t be very good at identifying “Hot” and “Above Average” products, but as it gathers more data you’ll see an improvement.
  • The referrals panel is for product pageviews. So if someone comes to a product page on your site directly from Facebook that will show up here. This can be a good way to see how effective your marketing campaigns are. If they come from in-app this will show up here as a Facebook referral as well.
Overview:
  • This is more of a general information panel.
  • It contains a device type breakdown of your traffic over the last hour. This can be helpful to see how if you should switch to a more mobile friendly theme.
  • It also has a pageviews per hour graph, which includes an average pageviews line. This is calculated via your site traffic. It will take a couple of weeks for it to start to look accurate, as it gathers data it learns more and more what a normal day looks like for your site. It adjusts for the day of the week.
  • The YQ generated revenue indicates the total value of the sales through the YQ panel for this month.

  1. Install our app via the Shopify App Store (you’ve probably already done this, but if you haven’t it’s an important step)
  2. Accept the charges. If you have any questions about them let us know at support@youneeq.ca and we’ll be happy to help. There’s a 30 day free trial. After the trial we charge you a 2% commission on sales through the YQ panel if we make you more than $250 each month.If we sell more than that one month and less than that the month after we won’t charge you for the 2nd month.
  3. Go to the Recommendation Settings Page
  4. You’ll get a popup saying: “We’ve detected a new theme on your shop.” Click yes if you’d like the app to automatically match the styling of the panel to the theme of your shop. If you ever change your shop’s theme come back to the Recommendation Settings page and you’ll get that popup again. We have tested with all of the free themes provided by Shopify and a number of the paid ones, if you run into any trouble with the styling or are using a custom theme let us know at support@youneeq.ca and we’ll be happy to help. You should see the changes reflected in the preview panel below the settings.
  5. Open Step 1. General Configuration. This section has some general settings such as:
    • Enabling or disabling recommendations
    • Whether you’d like to use the same settings on all pages
    • The number of recommendations in the panel
    • The type of recommendations
    • The panel title
    • We recommend the standard YQ variant, but we offer a number of other options. We’ll pre-populate the Panel Title for you, but you’re more than welcome to change it.
  6. Open Step 2. Layout Configuration. This section allows you to change what individual recommendations look like inside the panel. Here you have the option to hide the price, the name of the vendor and can customize the order that the image, title, price and vendor appear in. We recommend the default, as we’ve found having the image first draws the eye better.
  7. Open Advanced Configuration (Optional). Here you have the option to directly edit the HTML that composes the panel. We don’t recommend doing this unless you know what you’re up to. You can change the class names of various HTML elements in order to have them match styles you’ve applied. If you’re running a custom theme we’ll be happy to help you get it up and running, so you don’t have to worry about doing this yourself if you don’t want to.You can also choose the element the panel should be appended to. We default to main, so if you put in an invalid class, id or tag it will append to main. We can’t guarantee how it will look if you attach it to a random element, but let us know if there are any problems or you’d like help positioning the panel. At any time you can click the Restore Defaults button to reset everything on the page to how it was on first install. If you’ve made an error in the HTML this can be quite helpful. Before leaving the page make sure you save!
  8. The Home Page, Catalog Page, Product Page and Cart Page all contain the same layout, but allow you to fine tune on which pages you’d like to display the panel and what it looks like on each. If for example you only wanted recommendations on your Product Pages, you’d Enable Recommendations in General, click NO on Use Default Styles, Select NO to enabling recommendations on every page except Product Page where you’d select YES.
  9. SAVE!

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320-F 838 Fort Street

Victoria, BC V8W 1H8

Toll-Free:  1.866.515.0110

Email: support@youneeq.ca